Comments on: 360 Repair Process Step by Step http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/ - an Xbox 360 Community Show Thu, 09 Feb 2012 20:30:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: CapoMB http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-328352 CapoMB Tue, 14 Sep 2010 12:45:18 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-328352 to answer all the questions, when shipping the xbox you send just the xbox with NO hard drive or wires and it doesn't matter if u keep the original faceplate on or not but if it's custom u may not get it back. the whole repair process takes roughly 3-5 weeks. u usually get your actual repaired 360 back along with a 1 year warranty. microsoft no longer provides the shipping box just the label. the shipping label can take up to 24 hours to receive via email and make sure to check your spam/junk folder. It is OK to send in your 360 without the reference # cause microsoft can look up your repair order info via the serial #. microsoft updates your repair status as the process progresses so if ups says your console has reached it's destination but microsoft still says waiting for console then microsoft just hasn't scanned/processed the shipment yet, a delay is common cuz they are busy. call 18004myxbox with any questions regarding your repair, they get paid to assist u! when calling, chances are u will be talking to a immigrant with broken english and poor product training, so be patient. if the customer service rep can't understand your problem don't panic because the xbox repair techs check your entire console for problems even if they already found the original problem. they will not ship your console back to u without checking to make sure everything works cause it is possible to have more than one problem that u may be unaware of. Original xbox hardware does NOT work on the 360. just most games do. -OK? to answer all the questions, when shipping the xbox you send just the xbox with NO hard drive or wires and it doesn’t matter if u keep the original faceplate on or not but if it’s custom u may not get it back. the whole repair process takes roughly 3-5 weeks. u usually get your actual repaired 360 back along with a 1 year warranty. microsoft no longer provides the shipping box just the label. the shipping label can take up to 24 hours to receive via email and make sure to check your spam/junk folder. It is OK to send in your 360 without the reference # cause microsoft can look up your repair order info via the serial #. microsoft updates your repair status as the process progresses so if ups says your console has reached it’s destination but microsoft still says waiting for console then microsoft just hasn’t scanned/processed the shipment yet, a delay is common cuz they are busy. call 18004myxbox with any questions regarding your repair, they get paid to assist u! when calling, chances are u will be talking to a immigrant with broken english and poor product training, so be patient. if the customer service rep can’t understand your problem don’t panic because the xbox repair techs check your entire console for problems even if they already found the original problem. they will not ship your console back to u without checking to make sure everything works cause it is possible to have more than one problem that u may be unaware of. Original xbox hardware does NOT work on the 360. just most games do. -OK?

]]> By: andrew http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-219021 andrew Wed, 03 Feb 2010 21:02:14 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-219021 i sent mine in nearly 2 weeks ago the tracking information says it has reached the repair center 4 days ago the repair progress still says waiting for console any ideas? i sent mine in nearly 2 weeks ago the tracking information says it has reached the repair center 4 days ago the repair progress still says waiting for console any ideas?

]]> By: Sam H http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-172125 Sam H Mon, 25 May 2009 11:02:49 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-172125 OK i sent my xbox in 5 days ago, i sent it in but didn't know what to put on the call reference had no idea, then 3 days after i sent it i relized what it was. will tis affect me getting my xbox back or its repair. Plz someone help me OK i sent my xbox in 5 days ago, i sent it in but didn’t know what to put on the call reference had no idea, then 3 days after i sent it i relized what it was. will tis affect me getting my xbox back or its repair.
Plz someone help me

]]> By: K to the H http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-147480 K to the H Tue, 23 Dec 2008 03:07:12 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-147480 My xbox had a video card failure so i phoned to send it in and there was a really crappy philipeno speaking woman and for like 10 minuts i was trying to tell her what was wrong but she just kept on saying 3 rings of death???? so i just said yes then atleast 7 days later i got the shipping stuff and it has been about 3-4 weeks will it effect the repair if i said it was 3 rings of light but it wasnt it was just when i would play the screen would turn green and i bought like 3 video cable My xbox had a video card failure so i phoned to send it in and there was a really crappy philipeno speaking woman and for like 10 minuts i was trying to tell her what was wrong but she just kept on saying 3 rings of death???? so i just said yes
then atleast 7 days later i got the shipping stuff and it has been about 3-4 weeks will it effect the repair if i said it was 3 rings of light but it wasnt it was just when i would play the screen would turn green and i bought like 3 video cable

]]> By: dE eYe 0f BuLL http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-139526 dE eYe 0f BuLL Mon, 03 Nov 2008 20:42:58 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-139526 .. i accidentally sent in my faceplate... its not ay kind of custom thing... but will i atleast get one back at all? .. i accidentally sent in my faceplate… its not ay kind of custom thing… but will i atleast get one back at all?

]]> By: construction http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-124758 construction Sun, 17 Aug 2008 19:47:02 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-124758 Actual topic. Writing is worthy of attention. Actual topic. Writing is worthy of attention.

]]> By: DeaconBlade http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-105798 DeaconBlade Tue, 06 May 2008 16:24:03 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-105798 if it's a personal faceplate, you won't get it back :( but it doesn't matter to the repair of the console. if it’s a personal faceplate, you won’t get it back :( but it doesn’t matter to the repair of the console.

]]> By: Banner430 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-105774 Banner430 Tue, 06 May 2008 15:27:49 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-105774 i sent out my faceplate with the unit it didnt say not to send itdoes it matter i sent out my faceplate with the unit it didnt say not to send itdoes it matter

]]> By: DeaconBlade http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-102151 DeaconBlade Fri, 25 Apr 2008 11:20:27 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-102151 it depends really on what you'll get..could be a refurb, could be new, could be your same one fixed. and if you need a new power supply they'll send one otherwise, use the old one. it depends really on what you’ll get..could be a refurb, could be new, could be your same one fixed. and if you need a new power supply they’ll send one otherwise, use the old one.

]]> By: Redmat Fonzie http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-102120 Redmat Fonzie Fri, 25 Apr 2008 07:43:26 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-102120 also, whats this thing with the power supply? is it worldwide or what? if it is, is there anyway i can use the new 360 with my old power supply? f^cking hell. more trouble than its worth also, whats this thing with the power supply? is it worldwide or what? if it is, is there anyway i can use the new 360 with my old power supply?

f^cking hell. more trouble than its worth

]]> By: Redmat Fonzie http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-102119 Redmat Fonzie Fri, 25 Apr 2008 07:40:02 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-102119 im all the way down in australia and i've just dealt with a service rep about sending in my red ringed box, i was wondering; does microsoft send you a refurbished box or your 360 (fixed), and if refurbished are they reliable or complete crap? im all the way down in australia and i’ve just dealt with a service rep about sending in my red ringed box, i was wondering; does microsoft send you a refurbished box or your 360 (fixed), and if refurbished are they reliable or complete crap?

]]> By: DeaconBlade http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-99947 DeaconBlade Sun, 13 Apr 2008 05:26:33 +0000 http://www.unscripted360.com/2007/09/21/360-repair-process-step-by-step/#comment-99947 you'll be fine Jeg. :) you’ll be fine Jeg. :)

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