360 Repair Process Step by Step
I come across several people asking about the return process when their Xbox 360 needs repair. Since I’ve had to experience the process returning my own, I figured I’d make this step-by-step article for those of you who have questions about the process.
After you call Xbox Support or initiate the repair online, they’ll send you a box to ship your console in. It generally takes 2-3 days to get the box but it may take longer. I received my box on the third day after placing the call to Xbox Support. This article picks up after I had received the box.
Step 1 – Removing. No cables, hard drive, or faceplate. Remove everything. Only send in a naked Xbox 360 console.
Step 2 – Inventory. You should have instructions, foam, plastic for your console, a strip of tape and a return label.
Step 3 – Package instructions. Look over these for the proper way to package your console.
Step 4 – Preparation. Your console should look like this when properly packaged.
Step 5 – Packing. Place your console in the same box you received so that it fits flush inside the box.
Step 6 – Tagging. Put a piece of paper with your reference # (given to you by support) somewhere in the box.
Step 7 – Tagging. Write your reference # on the outside of the box as well.
Step 8 – Seal & Label. Use the strip of tape to seal the box. Put the return label directly over the existing label.
Step 9 – Delivery. Call UPS to schedule a pick up time for your box or drop it off at a UPS location near you.
That’s it. The wait for your Xbox 360′s return begins. Feel free to bookmark this if need be for reference. I hope it helps. As simple as this seems, some people are always asking about it. If all of the above is done correctly, you can track and monitor your Xbox 360 repair status here.
March 31st, 2008 at 1:51 pm
I sent my 360 in a couple of weeks ago. Does anybody know how long it will take for me to get it back. Hopefully it will work good. If not i will be super pissed.
March 31st, 2008 at 1:54 pm
shouldn’t be longer than 2-4 weeks.
April 2nd, 2008 at 8:56 pm
Will I ever recieve an email saying they have my XBOX, or will i get an email saying it is being shipped back to my house.
April 2nd, 2008 at 9:08 pm
nope. you can check the link in the article though for status.
April 4th, 2008 at 8:10 pm
i didn’t receive the return label (today USP brought me the box) …What should I do ?? ..
thanks !!
April 4th, 2008 at 8:21 pm
you need to call Xbox Support and get a return label.
April 12th, 2008 at 10:07 pm
Wait – I was supposed to write the reference # in the box? Are you kidding me? The instructions NEVER TOLD ME TO DO THAT! I’M SCREWED! Thanks a lot Microsoft!
April 12th, 2008 at 11:26 pm
you’ll be fine Jeg.
April 25th, 2008 at 2:40 am
im all the way down in australia and i’ve just dealt with a service rep about sending in my red ringed box, i was wondering; does microsoft send you a refurbished box or your 360 (fixed), and if refurbished are they reliable or complete crap?
April 25th, 2008 at 2:43 am
also, whats this thing with the power supply? is it worldwide or what? if it is, is there anyway i can use the new 360 with my old power supply?
f^cking hell. more trouble than its worth
April 25th, 2008 at 6:20 am
it depends really on what you’ll get..could be a refurb, could be new, could be your same one fixed. and if you need a new power supply they’ll send one otherwise, use the old one.
May 6th, 2008 at 10:27 am
i sent out my faceplate with the unit it didnt say not to send itdoes it matter
May 6th, 2008 at 11:24 am
if it’s a personal faceplate, you won’t get it back
but it doesn’t matter to the repair of the console.
August 17th, 2008 at 2:47 pm
Actual topic. Writing is worthy of attention.
November 3rd, 2008 at 2:42 pm
.. i accidentally sent in my faceplate… its not ay kind of custom thing… but will i atleast get one back at all?
December 22nd, 2008 at 9:07 pm
My xbox had a video card failure so i phoned to send it in and there was a really crappy philipeno speaking woman and for like 10 minuts i was trying to tell her what was wrong but she just kept on saying 3 rings of death???? so i just said yes
then atleast 7 days later i got the shipping stuff and it has been about 3-4 weeks will it effect the repair if i said it was 3 rings of light but it wasnt it was just when i would play the screen would turn green and i bought like 3 video cable
May 25th, 2009 at 5:02 am
OK i sent my xbox in 5 days ago, i sent it in but didn’t know what to put on the call reference had no idea, then 3 days after i sent it i relized what it was. will tis affect me getting my xbox back or its repair.
Plz someone help me
February 3rd, 2010 at 3:02 pm
i sent mine in nearly 2 weeks ago the tracking information says it has reached the repair center 4 days ago the repair progress still says waiting for console any ideas?
September 14th, 2010 at 6:45 am
to answer all the questions, when shipping the xbox you send just the xbox with NO hard drive or wires and it doesn’t matter if u keep the original faceplate on or not but if it’s custom u may not get it back. the whole repair process takes roughly 3-5 weeks. u usually get your actual repaired 360 back along with a 1 year warranty. microsoft no longer provides the shipping box just the label. the shipping label can take up to 24 hours to receive via email and make sure to check your spam/junk folder. It is OK to send in your 360 without the reference # cause microsoft can look up your repair order info via the serial #. microsoft updates your repair status as the process progresses so if ups says your console has reached it’s destination but microsoft still says waiting for console then microsoft just hasn’t scanned/processed the shipment yet, a delay is common cuz they are busy. call 18004myxbox with any questions regarding your repair, they get paid to assist u! when calling, chances are u will be talking to a immigrant with broken english and poor product training, so be patient. if the customer service rep can’t understand your problem don’t panic because the xbox repair techs check your entire console for problems even if they already found the original problem. they will not ship your console back to u without checking to make sure everything works cause it is possible to have more than one problem that u may be unaware of. Original xbox hardware does NOT work on the 360. just most games do. -OK?