Comments on: Xbox Live Billing – Removing Credit Card Details

By: Brian

Brian — Sun, 07 Feb 2010 15:46:06 +0000

STILL A LIE!!!
The remove button ONLY works if you DIDN’T use your CC to buy the GOLD membership.

I’m an older gamer and have 4 kids ranging from 14 to 26 and the older one’s have moved out. I told them ALL that I’d pay to keep their XBL Gold Memberships active forever because it lets us stay in touch with each other now that the older ones moved out. I set up all their accounts with one CC auto-renewing their Gold Memberships.

However, one of them decides to go crazy and buy a bunch of Arcade games without asking first (and that’s not part of our deal), so stupid me simply wants to remove the card info from XBL… NOT HAPPENING!!!

Apparently, since I bought the Gold Membership with the CC, it’s ATTACHED to that purchase and CAN’T be deleted even with the USLESS “Remove” button!!! Even after I went into the account and turned OFF the auto-renew option, it STILL won’t let me remove the card. The most screwed up thing about this is the membership is PAID IN FULL and after turning off the auto-renew option, it should NOT be tied to the CC any more. XBL Customer Service, live from India, is a friggin’ joke. Someone on here said after turning off the auto-renew option, you have to wait till the current membership expires, but for me, that’s 9 months away.

MY SOLUTION: Delete XBL from the equation by doing 2 things…
1. Went to MY Credit Card website, clicked “Lost Card” and had a new card & new number sent to me within a few days. RENEW THAT XBL!!!
2. Found the Maximus Cards website (www.maximuscards.com) so now whenever I want to renew the kids’ accounts or give them points, I don’t have to go to the store and waste time. I can SAFELY use my Credit Card to buy renewals or points from Maximus Cards, they email me the Redeem Code within about 2 minutes and just forward copy the code onto an email or XBL message to the kids to use. There’s about a 10 minute delay from the time I clicked “order” at Maximus Cards to the time XBL accepted the code, but considering I didn’t leave my living room and can do it 24/7, I can live with 10 minutes.

A Class Action Suit sounds like a GREAT idea!!!

By: Assassins Creed 2 Fan

Assassins Creed 2 Fan — Tue, 29 Dec 2009 02:41:29 +0000

Nice article about the xbox. thanks

By: pedro fernandez

pedro fernandez — Sat, 26 Sep 2009 01:54:05 +0000

could you please remove my credit card information from my xbox please

By: DeaconBlade

DeaconBlade — Fri, 25 Sep 2009 18:03:48 +0000

i delete mine just fine.

By: B Thompson

B Thompson — Fri, 25 Sep 2009 16:48:02 +0000

Which wont matter as at this rate I’ll never get the details removed anyway, I think class action is the way to go !!!

By: B Thompson

B Thompson — Fri, 25 Sep 2009 16:46:16 +0000

nothing has changed, you click delete and it fails and sends you round and round the site but DOES NOT DELETE CC DETAILS AS IT SAYS IT WILL!!!!!i hate M$ even more and will NEVER give mt CC details to them again

By: DeaconBlade

DeaconBlade — Fri, 07 Aug 2009 21:17:08 +0000

i doubt Xbox Support hung up on you. if so, ask to speak to a Supervisor and escalate your call. and i SERIOUSLY doubt they asked you to blow them a kiss.

don’t make up stories. it’s not nice. lol

By: Amanda Purdy

Amanda Purdy — Fri, 07 Aug 2009 21:12:14 +0000

Then the guy at customer service tells me I have to blow him a kiss before he will help me out!! What kind of crap is that? I will be contacting the better business bueru!!!!

By: Amanda Purdy

Amanda Purdy — Fri, 07 Aug 2009 19:23:56 +0000

I have been robbed by xbox live. My account was hacked into and my credit card information has been used and charges to my bank account adding up to $703.97. I have tried to contact Microsoft xbox live billing to resolve this issue and I get hung up on and told there is nothing they can do about this situation,

By: DeaconBlade

DeaconBlade — Tue, 04 Aug 2009 13:27:41 +0000

yeah i’ve since posted updates to this article explaining the method on xbox.com.

By: Evan

Evan — Tue, 04 Aug 2009 05:01:33 +0000

You can remove the credit card details on xbox.com. Also, I agree with the poster that said the kid is probably pulling a fast one on his mom. I agree the phone tech support sucks, but everything you need to do you can take care of online. Plus, its fifty dollars a year people; that’s not even a nights bartab, stop crying plz.

By: Egeus G

Egeus G — Tue, 28 Jul 2009 06:48:52 +0000

That’s why I carry bundles of cash..