Xbox Live Billing – Removing Credit Card Details
This has been a hot topic throughout the community for quite some time. After the latest system update/maintenance, word spread that you could now have your credit card information removed from your Account Billing with Xbox. I mentioned to a few people that I would look into it and find out any other news about it. I did and will have the actual call on the next show but I wanted to share the details that I was told. I spoke with Xbox Support (1-800-469-9269) last night and had a very fun conversation that I hope you’ll enjoy on the next show. I told Xbox Support I’d help spread the word so here it is.
Details of the call…
Removing Credit Card from Xbox Dashboard
-changes went into effect March 16 allowing users to request their CC details be removed
-a call must be placed to Xbox Support requesting removal
-upon request, the issue will be escalated to the proper billing team to expedite removal
-process takes between 5-10 days normally
-any attempts prior to March 16 may not be valid so please call again with a new request
June 6th, 2011 at 1:35 pm
The phone number you put down is wrong. It’s to a porn site. The right number is 1-800-469-9269.
June 6th, 2011 at 2:09 pm
They will not take your cc informaton off their records like they claim to. They refer you to this site then he gives you a bad phone number. It’s to a porn site, which was very offensive. Then when I got the right number the lady tells me she doesn’t know What I’m talking about. I said what the screen said about me getting my cc information back and she had no idea waht I was talking about. I’m sure I’m not the only one to ask for this info. This is OBVIOUSLY a SCAM!!! Beware!!! Unfortunatley no one finds out till they get to this site. Then it’s too late. I bought my XBox used. But she said she didn’t know what I was talking about before I told her that. This is just wrong to do to unsuspecting people. I wish I could find a way to get them to take that off the screen when you enter your cc number, because either it’s a lie or their’re not telling their people the policy… Either way they’re wrong.
June 6th, 2011 at 2:37 pm
i’ve had no issues removing mine Linda … that’s weird.
June 9th, 2011 at 10:45 am
[...] a few people have emailed and posted comments on a previous article I wrote about removing credit card details from your Xbox Live account. A lot of things have [...]
June 10th, 2012 at 4:54 pm
I just used the phone number at the top and talk to Brian at Microsoft and he took my CC info off straight away and no hassles or stupid questions and gave me a code to reactivate my account it was no trouble….WHAT ARE YOU PEOPLE BITCHING ABOUT…IT IS NO PROBLEM !!!!
June 11th, 2012 at 9:18 am
yep exactly