Xbox Live Billing – Removing Credit Card Details
This has been a hot topic throughout the community for quite some time. After the latest system update/maintenance, word spread that you could now have your credit card information removed from your Account Billing with Xbox. I mentioned to a few people that I would look into it and find out any other news about it. I did and will have the actual call on the next show but I wanted to share the details that I was told. I spoke with Xbox Support (1-800-469-9269) last night and had a very fun conversation that I hope you’ll enjoy on the next show. I told Xbox Support I’d help spread the word so here it is.
Details of the call…
Removing Credit Card from Xbox Dashboard
-changes went into effect March 16 allowing users to request their CC details be removed
-a call must be placed to Xbox Support requesting removal
-upon request, the issue will be escalated to the proper billing team to expedite removal
-process takes between 5-10 days normally
-any attempts prior to March 16 may not be valid so please call again with a new request
June 6th, 2011 at 1:35 pm
The phone number you put down is wrong. It’s to a porn site. The right number is 1-800-469-9269.
June 6th, 2011 at 2:09 pm
They will not take your cc informaton off their records like they claim to. They refer you to this site then he gives you a bad phone number. It’s to a porn site, which was very offensive. Then when I got the right number the lady tells me she doesn’t know What I’m talking about. I said what the screen said about me getting my cc information back and she had no idea waht I was talking about. I’m sure I’m not the only one to ask for this info. This is OBVIOUSLY a SCAM!!! Beware!!! Unfortunatley no one finds out till they get to this site. Then it’s too late. I bought my XBox used. But she said she didn’t know what I was talking about before I told her that. This is just wrong to do to unsuspecting people. I wish I could find a way to get them to take that off the screen when you enter your cc number, because either it’s a lie or their’re not telling their people the policy… Either way they’re wrong.
June 6th, 2011 at 2:37 pm
i’ve had no issues removing mine Linda … that’s weird.
June 9th, 2011 at 10:45 am
[...] a few people have emailed and posted comments on a previous article I wrote about removing credit card details from your Xbox Live account. A lot of things have [...]